Magic Conch

Let’s address this conflict together

goal

Design, prototype, and test a speculative digital product or experience that explores emotional design as a core driver of interaction

Tools

Figma
Adobe Illustrator

product
emotional design theorists
Before Conflict Resolution

“The problem comes when there’s a mismatch between the stated purpose of a design and the reality of who can use it.”

Kat Holmes

Solution

Onboarding features explicitly acknowledge emotional strain and provide structured prompts that help users translate internal tension into communicable language.

During Conflict Resolution

Emotions stick to objects, to people, and to ideas shaping how users’ emotions enter and exist within the conflict-resolution process.

Sara Ahmed

Solution

Facilitated resolutions pace users by naming their emotional states, the app can disrupt these emotionally “sticky” cycles and create space for clarity.

After Conflict Resolution

Reflective processing enables individuals to pause, evaluate, and make meaning

Don Norman

Solution

In and post-conversation toolkits offer moment-to-moment reflective anchors without dictating behavior or creating dependency.

restorative justice

Bringing Restorative Dialogue to Digital Spaces

Restorative justice connects those harmed by a crime or conflict with those responsible, fostering dialogue that allows everyone affected to contribute to repairing the harm and finding a constructive path forward shifts from punitive responses toward healing and accountability (Restorative Justice Council).

Research in human–computer interaction shows that online tools can support:

Safety

Conflict Resolution

Emotional Processing

Reflection

through guided dialogue, rather than relying solely on content removal or bans

As interest grows in ethical, user-centered design that prioritizes healing and community engagement, platforms like Magic Conch offer structured, culturally aware support that respects privacy and individual agency.

Magic Conch applies restorative justice principles by emphasizing participant consent and guiding users to focus on solutions rather than assigning blame. Through reflection, interactive activities, and structured sessions, it encourages users to look inward and discover answers for themselves, fostering thoughtful and constructive engagement.

Onboarding Process Testing | Scenerio Mapping

A visual tool that maps possible situations to guide better decisions.

Persona: Eva, 18
Conflict: Arguing with her mom over her new partner.

Most Users Were

Confused about the context of the onboarding questions
Unsure about the purpose of the questions and wanted greater clarity
Unclear on how the onboarding supported their
conflict-resolution journey
Confused by the available options and how they applied to defining their conflict

Conflict Resolution Testing | Emotional Journey Map

A one-page view of the feelings a person moves through from start to finish.

Zoraida (52)
Believes her daughter’s new partner is rude and “too ratchet.”
Eva (18)
Arguing with her mom about her new partner.

Most Users Were

Guided Emotional Expression Structured prompts allow meaningful dialogue while reducing overwhelm.
Agency and ChoiceActivity selection boosts engagement and ownership, but transitions need to feel natural.
Clear Flow & Role AssignmentSudden changes in roles or steps cause confusion; smoother onboarding and explanations improve comprehension.
Emotional OutcomesRelief, hope, and optimism increase as users progress, particularly after expressing needs and making commitments.
Process EaseEarly stages trigger anxiety; later stages are easier as expectations become clear.
Collaboration & Mutual UnderstandingOpportunities to share perspectives strengthen relationships and understanding.
Speculative takeaways

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